Orders may take up to three (3) business days to process. Standard shipping times range from five (5) to seven (7) business days from the time the order is processed. Shipping rates shown are for Standard UPS Ground delivery in the Continental US only. Special shipping rates apply to residents of Hawaii and Alaska and any international orders. Please contact us for rate information.
Shipping & Handling Rates:
A flat rate charge of $19.99 applies to each CenterPeace for Shipping and Handling for Standard UPS Ground Delivery. Delivery time is five (5) to seven (7) business days from the date the order is processed. (See above for processing time). Customer will receive confirmation that their order has shipped, along with a tracking number.
Expedited delivery is available within the Continental U.S. Please contact us for rates.
Damages & Exchanges
Your satisfaction is our top priority. We sell a quality product, so we rarely have problems. However, if your item is damaged or defective in some way, we will make sure you are taken care of. If your product was damaged during shipping, contact us and we will get the replacement parts you need or arrange for a total replacement of the product at no cost to you.
Please find your specific situation from the list below to learn how we handle particular situations:
1. You decide to cancel your order
If the order has not been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has been shipped, your situation will be handled according to number 5 below.
2. You received the product but it is not working correctly, is missing parts or is visibly damaged or deformed
Let us know and we will replace it or provide the missing parts.
3. You received an item that appears to have been damaged during shipping
If a package appears to have been damaged during shipping, the item is often times still okay. If the packaging for your item appears damaged, be sure to keep all the original packaging until you have determined whether or not a shipping insurance claim needs to be submitted. You must notify us within two (2) business days of receiving package so we can file a claim with the shipping company on your behalf and arrange for a replacement. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item’s functionality. If everything works okay then there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to damages that occurred during shipping and you kept the original shipping materials, please contact us so we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping and after we have officially filed a shipping insurance claim forms, we will send out a new part or a new product at no cost to you.
4. You’ve received an undamaged product, but decide to return it
If you receive a product and decide to return it, you can do so if and only if all of the following requirements are met:
– The item must be unopened, unused, and still in the original packaging.
– You must contact us to notify us that you’d like to return the item within 30 calendar days of placing your order.
– You MUST contact us to get an RMA number and return instructions PRIOR to returning the item.
If you return an item without all three of the above requirements being met, the item will be refused and come back to you and no refund will be issued. If you meet all three of the above requirements, your refund will be issued in the following way (which we will discuss with you over the phone). You will receive a refund for the amount originally paid, less a 15 % restocking fee and our actual cost of shipping and handling. You are responsible for return shipping charges to return product to us.
5. You refuse the delivery and it comes back to us
If you refuse a package and it comes back to us you will be issued a refund less 15% restocking fee and our actual shipping and handling costs. If the item was damaged during the shipping process, no refund will be issued until the shipping insurance claim is processed is completed. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charged us for shipping to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.